Client Success Lead

Neha Khanna

Orchestrating dazzling client journeys that translate strategic vision into measurable customer loyalty.

Enterprise Retention 97% CSAT 4.9/5 CX Design

Leads cross-functional pods of strategists, creatives, and engineers to keep deliveries on-message and on-time.

Designs customer playbooks that embed Vishone inside client workflows from onboarding to renewal.

Builds executive dashboards with real-time health signals, aligning stakeholders every sprint.

84 Enterprise Programs

52% Upsell Acceleration

18 Global Markets

98% Executive satisfaction

Consistently the highest-rated partner lead across enterprise accounts.

Customer Impact

Moments that earn fierce loyalty

Neha transforms delivery checkpoints into milestone celebrations that keep clients engaged and invested.

Built weekly pulse briefings for Fortune 500 CEOs consolidating KPIs, sentiment, and next best actions.

Created predictive renewal model that lifted net revenue retention to 132% in 9 months.

Piloted immersive client workshops that reduced onboarding time from 6 weeks to 12 days.

Voices

How Neha turns every partnership into a flagship success story.

“Neha is the engine behind our transformation. She anticipates needs before we articulate them.”

Ananya Sen COO, Global Healthcare Network

“Renewals used to be stressful. With Neha, every review wraps with applause and clear next milestones.”

Daniel Wright Chief Experience Officer, Fintech Unicorn

“Her dashboards, workshops, and energy unite teams. The ROI of that alignment is priceless.”

Maria Gomez VP Digital, Retail Enterprise

Care Rituals

Operational excellence infused with warmth and empathy.

Maps every interaction with choreography cues for design, engineering, and client teams.

Live sentiment tracking across Slack, email, and workshops for immediate course-correction.

Custom celebratory kits and storytelling that remind clients why they chose Vishone.

Neha brings orchestrated delight, data-driven decision-making, and relentless follow-through.